Welcome to the Shires Energy Hub

Policy Notice

Our Policy Notice

THE SHIRES RENEWABLE ENERGY HUB LIMITED

Website privacy policy

This website is operated by THE SHIRES RENEWABLE ENERGY HUB LIMITED. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

  • who we are;
  • how and why we collect, store, use and share personal information;
  • your rights in relation to your personal information; and
  • how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

THE SHIRES RENEWABLE ENERGY HUB LIMITED (‘we’, ‘us’, ‘our’) collect, use and are responsible for storing certain personal information about you (‘you’, ‘your’, ‘yours’).


The personal information we collect and use

Personal information is information which you can be identified from (and does not include any anonymised forms of information).

  1. Types of personal information

We may process the following types of personal information in relation to you:

  • Names
  • Phone Number
  • Address
  • Email Address
  • Photos of installation and groundworks


How your personal information is collected

This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:

  1. Personal information obtained from you directly

We will sometimes obtain information from you directly, including when you:

Responding to you from a request for information from our “contact us” page.

To Post Testimonials. We post testimonials on our Services that may contain your personal information like your name and your own comments how we did.

With your agreement we’d like to promote and demonstrate through Case Studies what we did for your specific installation including what services, techniques, costs, savings and technologies were implemented. If you prefer to remain anonymous and allow us to case study your installation, no personal details will be stored or displayed only generic terms will be used. We shall seek agreement beforehand on how you’d like your case study presented for instance by personal name, Organisation Name, House Name or keyword. We shall agree beforehand how much detail and what photos can be included in your case study.

  1. Personal information obtained by use of cookies or other automated means

We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. Usually this will be in order to monitor and obtain information regarding:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information.

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services

On the first occasion that you use our site we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.

For further information on our use of cookies and other similar technologies, please see our policy document as described below.

  1. Changes to the way in which we collect your personal information

In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.


How
we use your personal information

  1. General purposes

In general, your personal information will generally be processed for the following purposes:

To post testimonials. We post testimonials on our Services that may contain personal information.

To show Case Studies on what services have been delivered To show Case Studies on what services have been delivered

To show user approved images on installations works To show user approved images on installations works

  1. Monitoring

We may monitor communications, and in doing so we may obtain your personal information through this process. We will undertake monitoring in the following circumstances:

Customers can use the contact us form to obtain further information about the services provided.


Lawful basis for processing of your personal information

We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law.

  1. General lawful bases

The lawful basis upon which we are able to process your personal data are:

(1) where we have your consent to use your data for a specific purpose;

(2) where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;

(3) where it is necessary to enable us to comply with a legal obligation;

(4) where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;

(5) where we need to protect your own vital interests (or the vital interests of another person); and/or

(6) where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.

In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.


Sharing of your personal information

On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.

We do not anticipate that we will need to share your personal information with any third party. We will notify should this position change.


How long your personal information will be kept

Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.

We envisage that your personal information shall be retained by us as follows:

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise specified by you.

After the period described above, your information shall be properly deleted or anonymised.


Keeping your information secure

We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.


Children

Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.


Your rights

Under the UK General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

(1) fair processing of information and transparency over how we use your use personal information;

(2) access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;

(3) require us to correct any mistakes in your information which we hold;

(4) require the erasure of personal information concerning you in certain situations;

(5) receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;

(6) object at any time to processing of personal information concerning you for direct marketing;

(7) object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;

(8) object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it;

(9) object to processing our your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;

(10) otherwise restrict our processing of your personal information in certain circumstances;

(11) claim compensation for damages caused by our breach of any data protection laws; and/or

(12) in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on your rights under the General Data Protection Regulations.

If you would like to exercise any of these rights please contact info@theshiresenergyhub.co.uk in the following manner:

If you have questions or comments about this notice, you may email us at
https://theshiresenergyhub.co.uk/contact-us/ or contact us by post at:

The Shires Renewable Energy Hub Limited
26 Green Lane
Whitchurch SY13 1AA
United Kingdom


Your Requirements

If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.


Complaints procedure

We hope that we can resolve any query or concern you raise about our use of your information.

The UK General Data Protection Regulation also gives you right to lodge a complaint with the supervisory authority. The supervisory authority in the United Kingdom is the Information Commissioner.


Changes to the privacy policy

This privacy policy was published on 17th May 2023 and last updated on 17th May 2023.

We may change this privacy policy from time to time and will notify you of any changes by:

We will update this privacy policy as necessary to stay compliant with relevant laws. We may update this privacy policy from time to time. We encourage you to review this privacy policy from time-to-time to be kept informed of how we are protecting your information.


Contacting us

The relevant person to contact regarding your personal information is: info@theshiresenergyhub.co.uk.

Any requests or questions regarding the use of your personal information should be made to the above named person using the following method:

If you have questions or comments about this notice, you may email us at
https://theshiresenergyhub.co.uk/contact-us/ or contact us by post at:

The Shires Renewable Energy Hub Limited
26 Green Lane
Whitchurch SY13 1AA
United Kingdom


Sources of further Information

This policy provides key information to you regarding the processed of your information. For certain areas of our information processing, we have further comprehensive details contained in other documentation. This information can be located as follows:

  • Our policy regarding the use of cookies and other similar technologies entitled COOKIE POLICY can be located at:

Cookie Policy (UK)